Starbucks Implements Temporary To Go Model

Starbucks COVID-19 precautions
Starbucks Publicity Photo

UPDATE 3/20/20

Closing cafés and moving to Drive-Thru and delivery only: We are temporarily closing access to our company-operated cafés and reducing our service to Drive-Thru only in the U.S. for at least two weeks starting Mar. 20. Customers can order at the Drive-Thru ordering point or use the Starbucks app to order ahead and pick up at the Drive-Thru window. See the store locator on or the Starbucks app for locations and hours (updated every 90 minutes). To find the closest Drive-Thru, choose “Filter” and select “Drive-Thru.”

Supporting first responders and healthcare professionals: Some Starbucks cafés serving in or around hospitals and healthcare centers may remain open in our efforts to serve first responders and healthcare workers, and we will continue to work very closely with local, state, and the federal government to continually assess how best to stay open, stay safe and be a part of the solution during this time.

Extra cleaning protocols and precautions: We continue to observe elevated cleaning and sanitizing protocols to help prevent the spread of all germs in our stores.
Coffee delivered to you: Delivery continues to be another option from those Starbucks locations still open through Starbucks Delivers in markets across the United States and Canada through the Uber Eats app.

Starbucks Rewards: We recognize that the current environment may limit the ability of members of our Starbucks Rewards loyalty program to redeem their Stars and will delay the expiration of all Stars scheduled to expire between now and June 1, 2020

Check with your local Starbucks to see how COVID-19 has impacted their hours and policies. Some stores may go to a drive-thru only model, while others will stay with corporate policy.


Updated as of 2:30 p.m. March 15

In a letter to all U.S. partners today, Starbucks shared changes the company is implementing to encourage social distancing, in an effort to help contain the COVID-19 virus.

“As we all know, the situation with COVID-19 is extremely dynamic and we will continue to review the facts and science and make the proactive decisions necessary to protect our partners, customers and communities,” wrote Rossann Williams, executive vice president and president, U.S. company-operated business and Canada.

Starting today, Starbucks will be moving to a “to go” model in all company-owned stores in the U.S. and Canada for at least two weeks.

Here’s what you can expect:

  • We are pausing the use of all seating, including both the café and patio areas
  • Customers can still walk up and order at the counter, through the “order ahead” feature in the Starbucks app, via the drive thru and use delivery
  • We will have a modified condiment bar in all stores
  • You may see modified “order ahead” handoff areas on a store-by-store basis
  • Temporary closures for company-owned stores in high-social gathering locations, such as malls and university campuses
  • Temporary store closures or reduced operating hours in communities with high clusters of COVID – 19 cases

Williams continues, “Every community’s needs are incredibly different. We want to make sure we play a constructive role by taking responsible actions, in partnership with the CDC and local public health authorities, so we can continue to do what’s right for our partners and customers.”

Today’s announcement builds on a foundation set by Starbucks chief executive officer Kevin Johnson last week in a letter sharing how the company has been preparing to respond quickly to COVID-19 emerging situations.